Mother and Child Maternity easy returns
Refund/Exchange
We hope that you are happy with your purchase but if you would like to return your purchase for a refund or exchange, please print and complete the exchange/return form so we can process your return efficiently.
- A return/exchange form will be included with your purchase
Returns Policy
Our aim is to make sure you are delighted with your purchase and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange, online credit note or a refund for the cost of goods only.
Items must be returned within 14 days of receiving your purchase and must be unworn and unwashed, in it’s original condition, with Maternity swing tags attached. A Mother and Child Maternity exchange/return form must be included with the item when returned. Mother and Child Maternity do not take responsibility for items not received if a customer attempts to send an item to us via non registered post.
When sending your parcel or box back to us via registered post, we will endeavour to process all refunds and exchanges the day your return arrives back to us. Please note customers will be responsible for shipping and handling charges.
Faulty Item
If the item is deemed to be faulty due to manufacturing or fabric, Mother and Child Maternity will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund.
If You Change Your Mind
Mother and Child Maternity is unable to accept items that have had the tags removed, been worn or washed. The item must be in its original condition. Additional re-delivery freight charges will apply for new items required by a customer. Mother and Child Maternity will either exchange the item and add re-delivery charges or refund the amount of the item, less the original freight charges.
Incorrect Size
No redelivery fee is required for exchanging a size, however there will be no refund issued for cost of freight for returning the item.
Incorrect Colour
Mother and Child Maternity will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical items; therefore the colour shown is for illustrative purposes only.